celebrating the brightest minds in beauty.

Help Desk

Need help logging in or accessing a session? Check out the questions below or engage with our support staff for immediate assistance.

Event Specific Questions

What is my login info?

To access the event, you must sign in using your CEW username and password. If you have trouble with your password, please select the Forgot Password button to reset. If you need additional assistance with your login, please contact membership@cew.org

How do I access the sessions?

  1. Click the Agenda link in the main menu.
  2. Click Join Session 
  3. Click the CONTENTS tab to view the session.
  4. Recordings of the content will remain in the agenda on the date and time they ran.

Will I be able to view the recorded archive of the event sessions?

The recorded versions of the sessions will be posted 1 week after the event concludes. The process to access them will be similar to how you login for the live programs, but you will be able to view at your convenience.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

The slides are not loading; I can’t see the slides, other technical issues.

Please ensure your organization meets hardware, software and bandwidth

Please take the following requirements well in advance

Step 1: Perform a browser test Click Here . If you see the video and hear music that means you passed and can close that window. 

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site: http://events.commpartners.com/webcasts/browsertest/

Minimum System Requirements:

2.0Ghz Processor or faster 4 GB RAM (Greater than 4 GB is a benefit)

Windows 10 or later
Mac OS X 10.14 or later
iOS 12 or greater
Wired Internet Connection

Minimum Browser Requirements:

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Chrome, Firefox and Edge are continuously updated by their publishers.  For the best experience, use the most current version.
Current versions of Chrome
Current versions of Firefox
Current versions of Edge
Safari 14 or later

IP Addresses and Ports to Allow for HTML5: 72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Need further technical assistance? Please use the support chat below. 

How do I use Airmeet (for Roundtable Networking Session)?

How do I access the Airmeet networking session:

  1. Go to the AGENDA tab
  2. Click on the Networking accordion
  3. Click on the JOIN NETWORKING button. This will lead you to the Airmeet landing page, where you will be able to sign in to join the networking

How to Sign In to Airmeet:

  1. Use the event link provided by CEW to reach the event landing page. This page will display the event details (title, date, time description, etc.)
  2. Click on the “Register” button You will be requested to login using your email or via LinkedIn/Google/Facebook/Twitter
  3. Upon sign up, you will then have to confirm your details. Provide your name, designation, organization, and location details
  4. Select “Next” to go to the following screen to check all your details. If everything looks good, select “continue,” and you’re in! 

How to Navigate Airmeet: 

Now that you’ve entered Airmeet, you will land in the social lounge. We encourage you to make the most out of the social lounge during this time. The area allows you to interact with other participants of the event and hop between tables to meet new people and have conversations. In the Social Lounge, you can experience the following: 

  • Join tables: Each table will have up to 8 seats. Once you decide which table you’d like to join, click on an empty seat or click “Take a seat” to join. If you want to leave the conversation, click on the “Leave the table” button in the bottom right
  • View profiles: Click on the display picture of any participant to view their participant profiles
  • Table chat: You can chat on-screen with the other people seated at your table. 

Tips for Airmeet:

  • Use a laptop/desktop and Google Chrome to join.
  • Have a stable and reliable internet connection.
  • If you have difficulty, refresh the page/restart browser, and ensure that you close any other video conferencing tool you may have used recently. 

How Do I Use Gatheround (for Invitation Only Private Networking Session) 

  1. Close out other video platforms if they are open (Zoom, Hangouts, FaceTime, etc.)
  2. Click the Gatheround link you received in your event confirmation email* The link will be clearly marked with “Join Private Networking”
  3. Sign in with any gmail or email account to join
  4. Enter your name on the event landing page and select CEW Members as your subgroup
  5. Allow camera/mic access
  6. Enjoy networking with current and past Achievers and other beauty executive leaders! 

*Only members who registered before September 3 are eligible for the private networking session. If you believe you should have received access to this networking session, please contact the support chat below. If you did not receive a link to join the private networking session, please attend the Roundtable Airmeet Networking Session

 

How can I connect with CEW on social?

Follow CEW:

Twitter: https://twitter.com/CEWinsider
Facebook: https://www.facebook.com/CosmeticExecutiveWomen
Instagram: https://www.instagram.com/cewinsider/
LinkedIn: https://www.linkedin.com/company/cew

Make sure to congratulate the Honorees by tagging @CEWInsider and using hashtags #CEWAwards, #CEWAchievers and #CEWEmergingLeaders and you might be featured on our channels!

CEW Specific Questions

Tell me more about CEW.

Learn about CEW, Our Mission and our Team here. 

How do I join CEW?

Learn more about CEW membership here.

Alternatively contact The Membership Team at 646.929.8060 or membership@cew.org

I have an idea for a future CEW event. What should I do?

We’d love to hear from you.  Please contact Nicole Cardillo, Vice President Marketing and Events at 646.929.8025 or ncardillo@cew.org 

How do I sponsor a CEW Event?

Position yourself as a thought leader, and access beauty industry decision-makers through your support of CEW Events. By supporting CEW, you support our mission: to educate, elevate and empower women in the beauty industry.

For more information, please contact Lisa Klein, Senior Vice President at 646.929.8014 or lklein@cew.org